Shipping Terms

DELIVERY TIMES

Please allow 2-4 business days for Express shipping and 5-8 business days for Standard shipping from dispatch to Australian metropolitan addresses. Regional areas may vary.

Deliveries are posted Monday-Friday during business hours. Purchases made on weekends or public holidays will generally be processed over the next 1-2 business days.

During peak times and sale periods, please allow additional time for your order to be processed (thank you for your patience!)

Cutesy Wootsy recommends customers provide a secure delivery address. Cutesy Wootsy bears no responsibility for lost of stolen packages.

ONLINE RETURNS AND EXCHANGES 

Merchandise must be returned within 14 days of the date you received your item/s. Merchandise must have all tags attached and be returned in original condition with your invoice and completed returns slip.


Product exchanges are subject to availability at the time the item is returned.


RETURNING YOUR PURCHASE

Purchases made online may be returned to


CUTESY WOOTSY
RETURNS/EXCHANGES
PO BOX 230
ENGADINE
NSW 2233
AUSTRALIA

Costs will vary depending on your location and the weight of your parcel. Please pack your parcel carefully as damage incurred in transit to Cutesy Wootsy is the responsibility of the customer.

PLEASE NOTE: Shipping and handling charges are non-refundable. If you return a product on which duty and tax has been paid, we are unable to refund such duty or taxes.

Please allow 14 days for return/exchange processing. We will notify you via email when the process is complete.


Our Returns Policy is in addition to your rights under the Australian Consumer Law.

We want you to be 100% satisfied with your order. Please get in touch via email contactus@cutesywootsy.com.au with any queries regarding your online purchase or return.